Library notices

Problem with authenticating and accessing library e-resources off-campus

Access to the library e-resources is currently experiencing problems with converting A-Z links to off-campus format . In order to be authenticated and to get access after selecting a specific resource and opening the homepage, please insert manually the off-campus web address settings (at the address bar) as indicated in the examples below.

Example 1 - Change to

Example 2 - Change to  https://

Do this for each resource that you wish to access.

Unisa ICT is investigating the issue.

Apologies for the inconvenience caused.

For any assistance, please contact the library at

Delay in delivery of requested library and study materials

We apologise for the delay in delivery of requested library and study materials. The SA Post Office is experiencing a backlog and delivery has slowed down. The Post Office system sends you an automated SMS when your parcel is about to be sent to the destination Post Office. At present, this SMS is misleading insofar as the parcel may not arrive at the destination Post Office on time. The Post Office were not in a position to give us a time frame for the delay between the SMS and actual delivery, so please take this into account when you go to collect your parcel. You may need to visit your Post Office branch more than once and we regret this serious inconvenience to our students. 

Please note that we are extending the loan period for all library items affected by this situation to avoid your incurring a fine. 

With regard to your study materials, please contact Unisa’s Despatch Department for the delivery status of those parcels.

Voice your opinion on Unisa Library Services through LibQUAL+

The Unisa Library is committed to giving you the best service and improving on areas where we do not meet your expectations. We would like to know if your experience of the services we have offered thus far met your expectations and the level of service you desire. Understanding your service level ratings and any gaps between what we provide and what you require will help us to tailor our services to meet your information needs successfully. To voice your opinion, please take approximately 20 minutes of your time to complete the LibQUAL+ survey available at the link below:  

You will find that the link is also available via:

  1. SMS
  2. Email
  3. Library webpage:  
  4. myUnisa:
  5. UnisaLibrary Twitter
  6. Unisa Library Facebook

 If you have any queries, contact us at: 

EBSCOHost reset personal password problem 

There is a login problem when attempting to reset EBSCOHost personal login passwords, as the Browser fails to display the secret validation question. This problem has been persisting for some time and the service provider, EBSCOHost, is attending to the problem. In the interim phase, try to create a new account if possible. We will let you know as soon as the problem is resolved.

Problem accessing e-books in Taylor & Francis (T&F) database 

Currently, we are not able to access e-books in the Taylor & Francis database both on and off campus. Regardless of the Browser used, none of the e-book titles opens and the page keeps loading without displaying the content. The issue has been reported to Innovative Interfaces and to Taylor & Francis for resolution, and we will inform you as soon as access is restored.

Slowness in opening e-resources page

When using the Find e-resources link, accepting the Terms and Conditions, and then selecting the A-Z, this web page take a long time to open the list of databases by title. While this issue is being resolved, please utilise the other tabs provided – such as the Subjects, Publishers, New, Trial and More tabs – as they are taking less time to load the page contents. ICT team is working urgently on the issue.

Downloading Ebooks on EBSCOHost

Users who try to access ebooks in the Ebooks on EBSCOHost database via the Download option will encounter an error message. However, you can view ebooks online by using the PDF Full Text and EPUB Full Text links. The EBSCO team is working urgently to resolve the issue, and we will inform you as soon as the link is restored.

Last modified: Fri Oct 19 06:51:57 SAST 2018