The office of the UNISA Ombudsman was established by the University Council to enhance UNISA’s service delivery and to foster a culture of efficient and effective administration. The Ombudsman draws his or her authority from a founding document, approved by the University Council.

The Ombudsman is an appropriately qualified, experienced, independent person (i.e. neither an employee nor student of UNISA), whose function is to investigate written complaints referred by any person who feels aggrieved by conduct or lack of conduct on the part of the University or its employees,  which has caused him or her unanticipated prejudice.

The purpose of the service of the Ombudsman’s office is to resolve matters in a reasonably expeditious, effective and inexpensive manner.

If you believe that your concern is ready for the attention of the Ombudsman, please go through the checklist below.

• Do you feel aggrieved by the inadequate service and administration malpractice?
• Have you exhausted other internal complaints remedies and procedures?
• Have you filled in the referral form?
• Have you attached the necessary correspondence you had with the UNISA Department(s) and the outcome of their decision as communicated to you?

If you have answered in the affirmative to ALL of the questions above, please do not hesitate to contact the Ombudsman’s Office at Ombudsman@unisa.ac.za.  WE ARE HERE TO HELP YOU.