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INFORMATION RESOURCE MANAGEMENT

Research Script - IRM4729
Advanced Diploma Year module NQF level: 7 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of the research script is to identify, formulate and solve an industry Technology-oriented problem situation by identifying, describing and analyzing the problem through a rigorous literature review; designing and executing a research study, proposing and motivating possible solutions based on the result of analyzing the research results. An example of a research script can be the following:Investigate and research the different existing models to diagnose network failures, Identify the shortcomings in each model, Develop a new model to eliminate these shortcomings, Evaluate your new model.
Service Design Management - IRM4811
Post Graduate Diploma Year module NQF level: 8 Credits: 12
Module presented in English Module presented online
Purpose: Service design management focuses on the many important IT service management design aspects required for designing effective and efficient Information Technology (IT) services in an organisation. Qualifying students will be able to evaluate whether it is beneficial or not to design an organisation's IT as IT services, analyse IT service architectures, components, configuration items (CIs) and their interrelationships, apply appropriate IT service design and management principles to an organisation's IT, design appropriate organisational structures for effective and efficient IT services, develop practical plans for transforming an organisation's non-service-based IT into IT services. This module is at NQF level 8 in the field of computer and information sciences and forms part of the Postgraduate Diploma in Information Resource Management (90069). These competencies contribute to the development of the computing field in Southern Africa, Africa, or globally. Access to a suitable computer with appropriate software and frequent internet connectivity is required.
Service Level and Supplier Management - IRM4812
Post Graduate Diploma Year module NQF level: 8 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of this module is to provide students with a thorough understanding and critical appreciation of the Service Level and Supplier Management processes and the close relationship that exists between these processes. Qualifying students will be able to apply and execute service level and supplier management processes within an IT organization.
Knowledge Management - IRM4813
Post Graduate Diploma Year module NQF level: 8 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of this module is to give the students a deep understanding of the various Knowledge Management concepts, design, implementation and management of knowledge management systems, as well as an overview of challenges that organisations face during the implementation of management systems initiatives. As the economy increasingly moves towards a knowledge-based economy, the ability to manage knowledge becomes a matter of competitive survival for organisations.
Change Management - IRM4814
Post Graduate Diploma Year module NQF level: 8 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of this module is to present the strategic, management, and operational imperative of Information Technology (IT) change management. Qualifying students will have a strategic and management-oriented understanding of IT-driven organisational change. Qualifying students will be able to analyse, apply, synthesise, and evaluate change management responses for successful IT-driven organisational change. This module forms part of the postgraduate diploma in information resources management at the College of Science, Engineering and Technology(CSET).These competencies contribute to the development of the computing field in Southern Africa, Africa, or globally. The student requires access to a suitable computer with appropriate software and Internet connectivity.
Information & Computer Security - IRM4815
Post Graduate Diploma Year module NQF level: 8 Credits: 12
Module presented in English Module presented online
Purpose: This module focuses on the subject of information and computer security within in the context of information security management. Information security is also a management problem and not only a technology concern. The governance and administration of information security is equally important to recognise threats and vulnerabilities to information protection. Information security is no longer the responsibility of the IT department, but all managers and employees in the organisation. In this module our aim is to provide the student with sufficient knowledge to apply information security management, governance, policy development and implementation of models and risk assessment to facilitate the secure operation and effective management of an organisation's information.
Service Validation, Testing and Evaluation - IRM4816
Post Graduate Diploma Year module NQF level: 8 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of this module is to give the students a deep understanding and critical appreciation of the Service Validation and Testing and Evaluation processes in ITSM (Information Technology Service Management). Qualifying students will be able to apply and execute these processes in an IT organisation subscribing to ITSM anywhere in the world.
Principle Concepts of ITSM - IRM4720
Advanced Diploma Year module NQF level: 7 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of this module is to introduce students to the Information Technology Service Management (ITSM) approach. This module will focus on ITSM processes and functions that are used to deliver information technology (IT) services to organisations. Students will gain an understanding of the concepts, benefits and terminology contained within ITSM. Those who achieve this module will receive a basic understanding of frameworks that are within ITSM and the importance of aligning IT with business.
Networks IV - IRM4721
Advanced Diploma Year module NQF level: 7 Credits: 12
Module presented in English Module presented online
Purpose: This module focuses on the subject of autonomous domain internetworking. Networking of the IT environment is of fundamental importance in the interconnected world today. Aspects such as "the cloud" and online social media, rely on the fundamental understanding of networking. Networking as a practical field has evolved as a field of research as well as an important business practice in its own right. This module is based on sound theoretical principles, namely those of network routing, network addressing, network topology and network protocols. These principles form the basis of internationally accepted network design. In this module a student is equipped with sufficient knowledge to gain a thorough understanding of all the aspects related to successfully plan, install, evolve and maintain a interconnected network. Students must have access to a suitable computer and access to the Internet for their research and practical work.
Information Technology Ethics - IRM4722
Advanced Diploma Year module NQF level: 7 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of this module is to introduce the concepts of ethics and morality within the field of IT Management. To understand ethics, it is important to also look at the legal implications, together with what is considered professional behaviour. Ethics in Information Technology covers issues such as file sharing, infringement of intellectual property, security risks, Internet crime, identity theft, employee surveillance, privacy, and compliance. This module offers a foundation in ethical decision-making for current and future business managers and IT professionals. The purpose of this module is to expose learners to the basic principles involved in legal and ethical issues of IT. This is done to prepare a learner to act as a professional person in the IT industry. Those who achieve this module will be able to develop a better understanding of the human aspects of IT, specifically the ethical aspects in software, appreciate the ethical behaviour of a professional person in the IT industry and to develop a basic understanding of the legal issues involved in IT.
Database Systems IV - IRM4723
Advanced Diploma Year module NQF level: 7 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of this module is to familiarize managers with database management concepts, database management systems, databases, their roles, advantages, and limitations. Database systems from the perspective of Information Resource Management comprises of both data and database administration. It is the study of establishing and enforcing standard to support global and integrated use of enterprise data and the need for the coordination and control of organization data by the managers. The module also equips students with adequate knowledge, and competencies to manage the design, implement of centralized and distributed database systems in terms of administration, security, transactions, concurrency, performance, and decision support. Moreover, qualifying students are expected to differentiate between various database implementation alternatives and interactions. This module provides fundamental and required knowledge, which will support further studies (After advance diploma) and applications in the management and services of Computer Science and Information systems sector, particularly in the field of Database Management Systems. These competencies therefore contribute to the development of competitive Information Technology practitioners who have strong technical and operational skills of designing, implementing and managing single and distributed database systems. NB: Kindly note that this module would be approached from managerial and operational point of view in the IT Resource management qualification.
Development Software IV - IRM4724
Advanced Diploma Year module NQF level: 7 Credits: 12
Module presented in English Module presented online
Purpose: This module is designed to address the growing ubiquity of mobile devices, mainly hand held devices. It explores the principles and challenges in designing and developing applications for mobile devices. It focuses on applications for smart phone platforms.It involvesa theoretical study of the various architectures and a rich set of practical examples that covers the general aspects of mobile device development. Students will explore the emerging mobile ecosystemand advanced programming topics including optimisation and object-oriented programming. The approach is partially research-based where students are encouraged to be self-directed. Students must have access to a suitable computer and access to the Internet for their research and practical work.
ICT Project Management - IRM4725
Advanced Diploma Year module NQF level: 7 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of this module is to provide qualifying students with the necessary knowledge, skills and competencies to successfully initiate, evaluate, plan, manage and control real-world information technology projects according to industry-approved processes within African, South African and global context. This module is intended for competent programmers and prospective managers. The student will be able to develop evaluation and planning skills and could extend this knowledge to manage, monitor and control an information technology project. Qualified students are able to express their logical evaluation and planning skills to society through the development of information technology projects in industry, conforming to specific standards and Students are required in addition to normal fees, purchase their own prescribed books and required software packages, as well as to have the following equipment at own cost; a computer; access to the internet.
Service Management Functions (Service Desk) - IRM4726
Advanced Diploma Year module NQF level: 7 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of this module is to provide an overview of service management functions. Service management functions is the provision of information technology services to organizations. Qualifying students should have an understanding of service management functions and the role they play in service operations within a variety of frameworks. On completion of this module students will be able to critically analyze and evaluate existing service management functions of select organizations in order to determine if the service management functions are implemented appropriately, effectively and efficiently. Students will also be tasked to analyze different organizational models to determine whether the service management functions exist, are implemented properly and if improvements can be made.
Service Operation Processes - IRM4727
Advanced Diploma Year module NQF level: 7 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of the module is to develop student competencies for effectively and efficiently managing the delivery of Information Technology (IT) services to an organisation's internal and external customers through the application of contemporary, relevant and practical IT management approaches in the South African organisational context. Students that complete this module will be able to evaluate alternative approaches to managing IT operations for determining optimal IT operations practices, analyse IT operations into its many activities, practices, processes, functions, roles, metrics and controls and their interrelationships, apply IT operations concepts, practices, processes and management approaches in an organisational context for the effective and efficient delivery of IT services, assess the implementation of IT operations in an organisation to expose potential deficiencies and develop corresponding solutions and explain the inputs to/outputs from the various IT operations activities, processes and practices. This module is at NQF level 7 in the field of computer and information sciences and forms part of the Advanced Diploma in Information Resource Management (90007). These competencies contribute to the development of the computing field in Southern Africa, Africa, or globally. Access to a suitable computer with appropriate software and frequent internet connectivity is required.
Incident and Problem Management - IRM4728
Advanced Diploma Year module NQF level: 7 Credits: 12
Module presented in English Module presented online
Purpose: This module provides an overview of two of the service operation processes, namely: incident management and problem management. The definition, purpose, scope for both incident management and problem management will be studied. Policies, principles and basic concepts of incident and problem management will also be investigated. The module teaches how to approach, investigate, diagnose and then resolve the problem or find workarounds to that problem. What is key to this module is maintaining knowledge of resolving the problems by documenting, categorising, logging and forming a knowledge base of known problem records. The methodology on how to measure the efficiency and effectiveness of incident and problem management in a business environment will be offered in this module. Determining the challenges, success factors and risks will also be touch upon in this module.