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Service Validation, Testing and Evaluation - IRM4816

Semester module NQF level: 8 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of this module is to give the students a deep understanding and critical appreciation of the Service Validation and Testing and Evaluation processes in ITIL. Qualifying students will be able to apply and execute these processes in an IT organisation subscribing to ITIL anywhere in the world.