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Service Level and Supplier Management - IRM4812

Semester module NQF level: 8 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of this module is to give the students a thorough understanding and critical appreciation of the Service Level and Supplier Management processes in ITIL and the close relationship that exists between them. Qualifying students will be able to apply and execute these processes in an IT organisation having implemented or wanting to implement ITIL anywhere in the world.