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Service Design Management - IRM4811

Honours Semester module NQF level: 8 Credits: 12
Module presented in English Module presented online
Purpose: This module provides an overview of four of the service delivery management processes, namely: Service asset and configuration management, Service catalogue management, Capacity Management and Availability Management. Qualifying students will be able to define, analyse and explain the purpose and scope of these four processes The module exposes students to how Service Asset and Configuration management, Service catalogue management (SACM), Capacity Management and Availability Management fit within the overarching concept of IT service management (ITSM) in order to support other service management processes. The module also explores the four stated processes which together form the ITIL based Service Design Management component and its role within the overall ITSM methodology, in detail.