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Knowledge Management - IRM4813

Semester module NQF level: 8 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of this module is to give the students a deep understanding and critical appreciation of the ITIL Knowledge Management process and related concepts, to introduce them to Knowledge-centred Support (KCS), an approach which can be used to augment the ITIL v. 3 process, to teach them how to transform information into knowledge to benefit the IT organisation and to equip them with the skills necessary to apply and execute Knowledge Management in the IT organisation and within the ITIL framework.