| Honours | NQF level: 8 | Credits: 24 | |
| Module presented in English | Module presented online | ||
| Purpose: The purpose of this module is to equip students with: (a) The theoretical knowledge and different viewpoints regarding user needs and behaviour in service rendering, amongst others in collection building and other user services; (b) the competence to apply this theoretical knowledge on particular user groups or a particular user by means of their own empirical research. | |||