2012 Volume 16 Number 2

Editorial details Current issue Editorial Panel and contact details Guidelines for contributors Back issues

Southern African Business Review

Research Articles

Attitudes towards, and likelihood of, complaining in the banking, domestic airline and restaurant industries
D.J. Petzer & P.G. Mostert
Differences between customer type and consumption stage in terms of service failure responses and preferred service recovery strategies in the cellphone industry
C.F. de Meyer & D.J. Petzer
Learning approaches to the study of auditing followed by prospective South African chartered accountants
K. Barac
The impact of selected stakeholders on family business continuity and family harmony
E. Venter, S. van der Merwe & S. Farrington
The importance of choice attributes and the positions of the airlines within the South African domestic passenger airline industry as perceived by passengers at Durban International Airport
B. Campbell & D. Vigar-Ellis
An analysis of the inter-relationship between savings product usage and satisfaction using a SERVQUAL framework
B. de Clercq, J.M.P. Venter & C.J. van Aardt

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