KwaZulu Natal

Service Offerings

Key Services


The function of Counselling Services in the Region is to contribute to students’ development and academic success in an ODeL environment through counselling for career, academic and personal development, and trauma. In this unit, we do face-to-face counselling, telephonic counselling, and e-counselling.


The function of Library Services is to provide clients with information resources that would assist them in their studies or research.

Student Administration (i.e. Applications & Registration) The function of Student Administration is to offer the following services: Application & Admissions, Student Funding; Registration; Assessment administration (Assignments and Examinations); Graduations; General student administration; and Student Governance.

Tutorial Services:

The function of Tutorial Services is to provide face-to-face tutorial services for mainstream modules. The tutorial section provides a link between the student and tutor in relation to the selected modules that a student is studying. A tutorial is more learner-centred than teacher-centred and is more interactive. A tutor facilitates the learning process.

Technology Support:

The function of Technology Support service is to integrate technology with teaching and learning in order to enhance students’ learning experience. The following services are offered to students: access to computer laboratories and use of such computers; video conferencing facilities; computer literacy/skills training; activation of myUnisa and myLife e-mail accounts; usage of myUnisa tools; support relating to online modules; liaising with community telecentres; etc.

Academic literacies:

Academic Literacies services are divided into Reading and Writing and Quantitative Literacy. The Reading and Writing component assists students to sharpen their skills as first language and additional language speakers of English with generic and discipline-specific writing. Quantitative Literacy assists students with numeracy skills. The service is available to both undergraduate and postgraduate students. Support is also available for specific modules in the form of one-on-one consultations and group sessions. This service is offered at all offices in KZN, with the exception of the Wild Coast.

Additional Services & Resources


Unisa has collaborative agreements with certain telecentres across the country. Telecentres are private facilities equipped with computers connected to the internet, printers, photocopiers, scanners, etc. The collaboration between Unisa and telecentres is aimed at providing students in remote areas with access to internet/computer facilities, printers, photocopiers, scanners, etc for academic purposes.  At a telecentre, you can type your assignment, access myUnisa portal and mylife e-mail facility, access the online library, access Unisa social media channels, search for academic material on the internet; etc. Telecentres have onsite administrators to assist students.

Support for students with disabilities:

Our region has facilities for people with disabilities in its computer labs and library. Should you have special needs, please feel free to contact your nearest regional service centre.

Work Integrated Learning:

Other than providing referral letters to students for their work integrated learning, the region also provides other workshops (e.g. job readiness workshops) and activities (e.g. career fair) aimed at enhancing potential opportunities for students.

Study facilities:

The region has venues of different sizes that students can use for study purposes, meetings and related discussions.

Last modified: 2020/07/28