New contact centre solution

The university is implementing a new contact centre solution that will better assist with attending to student enquiries. The new platform is earmarked to go live on Monday, 12 January 2025, while retaining the 0800 001 870 toll-free number. 

In the interim, please make use of the following channels:

• SCSC General Enquiries Mailbox: enquire@unisa.ac.za
• SCSC Data Enquiries: dataqueries@unisa.ac.za
• SCSC Moodle /myModule Support: mymodule22@unisa.ac.za (myUnisa / myHelp auto forwarding to this mailbox)
• SCSC Exam Enquiries: examenquiries@unisa.ac.za
• SCSC MFA Enquiries: myLifehelp@unisa.ac.za

Other: Entry points of Support

• Live Chat, Self-Help, and Chatbot (Application / Registration / Exemption / Final year audit only) via Corporate Website https://www.unisa.ac.za/
• Social Chats (Facebook https://www.facebook.com/UniversityOfSouthAfrica and X (Twitter https://twitter.com/unisa)

Apologies for any inconvenience caused.