Study pack delivery options

We strive to deliver your study materials not later than 10 working days after a completed registration.

At the point of registration, you will have three delivery options to choose from for your first study pack for the semester:

1. Courier

There is no additional fee to courier your study material. Please provide Unisa with the following:

• a valid and active cellphone number
• an alternative and valid contact number (in case we can't get hold of you via your cellphone number)
• a valid and correct courier delivery address

In an effort to ensure that study material packs are delivered on time to the right student, Unisa requires the student (or a designated person) to present proof of identity and provide a contact number to the courier company.

This information, together with the recipient's signature, will be captured on the courier delivery form to ensure that study material packs are delivered timeously and to the correct student.

2. Post Office

Provide Unisa with a correct address, suburb and postal code, and a valid and active cellphone number. It is very important that you collect your study material from the Post Office as soon as you receive the notification SMS.

What should I do if I don't receive the notification SMS?

• If you don't receive the notification SMS within 10 working days of your registration being finalised, please enquire at your local Post Office.
• If your study pack is not available at your local Post Office, please contact Unisa's Despatch Division urgently

3. Counter collection

All Unisa students may make use of this option, but the counter collection points are only available at the Sunnyside Campus (Pretoria), the Science Campus (Florida), and the Durban and Pietermaritzburg Campuses. If you select this option, your parcel will be picked / packaged within 10 working days of your registration being finalised, but will only be available for collection in two or more working days. You will receive an SMS from Unisa once your parcel is ready for collection from your preferred collection point.

• Sunnyside and Science (Florida) Campus counters: You must collect your study material pack within two working days (48 hours) of receiving the SMS. If you do not collect your study material within this time period, your study pack will then be posted to you via ordinary mail by the South African Post Office.
  
  
• Durban and Pietermaritzburg counters: You must collect your study material pack within 5 working days of receiving the SMS. If you do not collect your study material within this time period, your study material will be sent back to Unisa's Science or Muckleneuk Campuses.

We encourage students who choose the counter collection or South African Post Office options to collect their study materials on time when notified.