Get to know more about the Office of the Ombudsman at Unisa

Did you know?

Unisa has an Ombudsman!

The Office of the Ombudsman provides an independent, impartial and confidential service to members of the Unisa community – at no cost.

Before contacting the Ombudsman

You are required to first exhaust all available avenues within the university, accessible on the Unisa website. 

How to lodge a complaint

To submit a complaint, you must complete the Ombudsman Referral Form.

The Ombudsman can assist with the following:

Any decision, action or lack of action by the university which an affected person considers to be inadequate and/or is tantamount to administrative malpractice.

The Ombudsman does not deal with the following:

• Labour and employment-related matters, which must be addressed through the university's approved grievance, disciplinary and labour relations procedures.
• Decisions or conduct of the university Council, Senate, Institutional Forum or their respective committees.
• Matters of academic judgement (such as the quality of a student's academic performance), unless they involve unfair marking, assessment irregularities, examination procedure concerns or actual or perceived bias.
• Matters that are or have been the subject of judicial, arbitration or other formal proceedings resulting in an external binding ruling.
• Complaints that are frivolous or vexatious.

Contact the Office of the Ombudsman

Tel: 012 481 2874
E-mail: ombudsman@unisa.ac.za