Reminder: New Unisa electronic funds transfer (EFT) process for student refunds and allowances

The University of South Africa (Unisa) will in future utilise a new EFT process to deposit refunds and/or allowances into the accounts of students qualifying for such payments.

The steps in the process are as follows:

1. If you qualify for a refund and/or allowance, an email has been sent to your myLife email account, containing the relevant information along with a secure link to a site where the relevant banking details must be entered and submitted.
2. After reading the email carefully, click on the link, enter your banking details and submit these. NB: Only your own, active bank account can be used. Payments to third-party accounts will not be processed. The account particulars will be verified against your ID number.
3. The verification status of the details you have submitted will be displayed. This may not occur immediately –revisit the link until such time as the information is made available.
4. If the bank account verification fails or is rejected, re-enter your banking details and make sure that they are correct.

Queries can be directed to the Unisa Directorate of Student Funding – dsfref@unisa.ac.za

Take note of the following: Refunds can take up to 15 working days to be reflected in your account.

NSFAS allowances will be processed twice a month, in the first and the third week of each month.