Student support

Department of Inclusive Education

Dear student

Take note of queries guideline table below.
Pay attention to the queries categories and who they should be addressed to, this will help with your query arriving to the correct person and attended to quicker.

You are advised to always start on FIRST LEVEL when raising queries and not jump to SECOND and THIRD
On email subject, type your STUDENT NUMBER and MODULE CODE (if query is module related)
Always use your MyLife email address to send queries. Replies to your queries will only be sent to MyLife address
If your query is about an error, include a screenshot of what you see on the screen (if you are able to do so)

CATEGORY

FIRST LEVEL

SECOND LEVEL

THIRD LEVEL

MODULE CONTENT -RELATED QUERIES

Contact relevant lecturer
(by email or phone)

If there is no response from lecturer within 48 hours of working days, Call/forward query with a trail of previous email to

Student support office:
Mr Madubanya
inclusive@unisa.ac.za

and copy affected lecturer

If there is still no response from lecturer and student support office within 24 hours, forward query with a trail of previous emails to CoD:
Dr Motitswe
motitjmc@unisa.ac.za

MASTERS AND DOCTORAL STUDIES

Contact
Post Graduate Admin officer:

Mr Setshedi
setshl@unisa.ac.za

If there is no response from Admin Officer within 48 hours of working days, forward query with a trail of previous email to

Prof. Mahlo
mahlofd@unisa.ac.za

and copy Admin Officer

If there is no response from Teaching and Learning Coordinator’s office within 24 hours, forward query with a trail of previous emails to
Dr Motitswe
motitjmc@unisa.ac.za

GENERAL INCLUSIVE EDUCATION QUERIES

Contact support office:
inclusive@unisa.ac.za

If there’s no response from admin officer within 48 hours, forward your query to:

Chair of Department
Dr Motitswe
012 481 2756
motitjmc@unisa.ac.za

Exams

Send an email to ceduexams@unisa.ac.za and copy lecturer(s) of the module

If there's no response after 24 hours, forward your query to college coordinator:

Mr Steven Shabangu
shabasm@unisa.ac.za

Assignments

For general queries: assign@unisa.ac.za

For module content-specific queries, send an email directly to the lecturer(s) of the module

APPLICATIONS AND REGISTRATION MATTERS

Contact (by email or phone)
edu-enquiries@unisa.ac.za
012 429 2645
012 429 4668
012 429 4106
012 429 6925

If there’s no response within 48 hours, forward your query to:

College coordinator
Mr Steven Shabangu
shabasm@unisa.ac.za

Moodle technical challenges

mymodule22@unisa.ac.za

Last modified: Wed Mar 20 09:49:01 SAST 2024