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Service Operation Processes - IRM4715

Semester module NQF level: 7 Credits: 12
Module presented in English Module presented online
Purpose: This module provides an overview of three of the service delivery management processes, namely: Access management, Request Fulfilment and Event management. The definition, purpose and scope for these three processes will be studied and the policies, principles and basic concepts of these Service Operation Processes investigated. The module exposes students on how Access management, Request Fulfilment and Event management fit within the overarching concept of IT service management (ITSM) in order to support the other service management processes.