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Principle Concepts of IT SM - IRM4711

Post Graduate Diploma Semester module NQF level: 7 Credits: 12
Module presented in English Module presented online
Purpose: The purpose of this module is to provide an introduction to the ITIL® framework. This module will specifically introduce the ITIL® Service Life Cycle and the five stages within the life cycle. Qualifying students will get an overview of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, including the purpose, scope, and processes of each. Students will gain an understanding of the concepts, benefits and terminology contained within the Service Lifecycle. Those who achieve this module will receive a basic understanding not only of what ITIL® is but also the history of ITIL® , the benefits of ITIL® , and the importance of aligning IT with business.