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Customer Service - MNM1502

Under Graduate Degree,Diploma,Higher Certificate Semester module NQF level: 5 Credits: 12
Module presented in English
Purpose: This module aims to enable students to gain a better understanding of the basic principles of customer service. The module explains customer service concepts and terms and focus on specific areas addressed including verbal and non-verbal communication, the service scope, the use of technology in customer service, service recovery, the design of service delivery systems, and measuring customer satisfaction.