IOP3704 - Employment Relations

Purpose: To gain insight into the industrial psychological approach to labour relations by studying aspects such as the nature of labour relations; perspectives on labour relations: an open-system framework; labour relations context: environmental factors, international and South African development; parties to the relationship; conflict: recognition, manifestation and identification; dealing with conflict; negotiations: the nature of negotiation, the role of power, characteristics of the negotiator; preparing for negotiations; conducting negotiations; approaches to facilitate negotiation: interpersonal skills, persuasion and attitude change, cross-cultural communication, negotiation tactics; third-party intervention: conciliation, mediation, arbitration; stages of group development; process interventions; content interventions and the implications for industrial and organisational psychology.