Understanding your Unisa

It is important for you to have an overview of the support services available at Unisa and how to contact us should you need help.

TIP: As you go through your study material and tutorial letters, make a note of important numbers and e-mail addresses such as those of your lecturers and tutor and counselling & career development. Keep this list on your cellphone or address book so that you know who to contact when you experience problems.

The following is a list of important structures and support systems you may need to use in the course of your studies.

Topic	What?	Why?
Student Admissions and Registration	Registration Cancellations/ additions of study units Despatch	Note deadlines (consult Your registration @ Unisa booklet) Notify of changes in contact details Enquire about study material
Finance	Student accounts Fees Loans and Bursaries	Apply in advance Note deadlines
Regions	Hubs, regional centres and service agencies	Provide services such as study areas; library facilities; tutorials; counselling services
Tutorial services	Tutorial classes Academic Literacies  Peer collaborative learning Group discussions Computer training Work-integrated learning	Contact your closest centre for more information
Academic	Departments Assignments	Find out names and contact details of lecturers Make notes of closing dates Note compulsory and elective assignments Post through assignment box, postal service or on myUnisa
myUnisa	Submit assignments Download study material For some study units: contact lecturer and	Access material before you receive it in the post Interact with fellow students Change your address, exam venue apply for additional study units or cancellations and more Get a myLife account to stay in touch with Unisa through e-mail
Examinations	Dates Venues Know the rules	Double check your dates and times! Check the address where you are writing Inform Unisa of venue changes
Library	Study collection Regional branches Recommended books Journal articles Interlibrary loans	Visit your nearest library of search the on-line catalogue (Oasis)
Counselling, Career and Academic Development	Consult on career, academic and personal concerns	Discuss concerns regarding your studies so that you can manage your studies more effectively
Peer helpers	Fellow students with whom you can discuss your concerns	Talk to someone who understands what you are going through

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