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Frequently asked questions

Information about the Library

Show moreWhere can I find the nearest Unisa Library?

Show moreWhat are library hours?


Show moreHow do I become a member?

Show moreWho can apply for Special membership?

Show moreHow do I get admission to the library?

Show moreHow much does it cost to use the Library?

Show moreI have lost my student card / Library access card. What should I do?

Internet access

Show moreHow do I access library electronic resources and services when I am off-campus?

Show moreIs wireless internet access available in the Library?

Borrowing and requesting / Methods of requesting Library material

Show moreWho may borrow or request Library material?

Show moreI am looking for a book in the Library, what do I do?

Show moreHow do I borrow books?

Show moreHow many books can I borrow?

Show moreDoes the Library have prescribed books?

Show moreHelp, I can't find the books on the shelf

Show moreDo I have to go to the Library to take out books?

Show moreMy postal address has changed. What should I do?

Show moreAre there items I may not borrow from the Library?

Show moreHow long does it take for material to reach me?

Show moreCan I submit an ILL request electronically?

Renewing Library material

Show moreWhat is a 'hold'?

Show moreWhat does it mean when a book is recalled?

Show moreCan I renew Library material?

Show moreHow do I renew books?

Returning Library material

Show moreHow do I return Library material?

Show moreWhere are the courier points?

Computing (Digital resources)

Show moreCan I use my laptop in the Library

Show moreIs wireless Internet access available in the library?

Show moreCan I use the Library's computer to do my assignment?

Show moreAre there photocopiers in the Library and how much will it cost to use them?

Research support

Show moreWhere can I do research in the main Library?

Show moreHow do I know what kind of resource to use?

Show moreHow do I know which web sources are reliable?

Show moreWhat is plagiarism?

Show moreWho can assist me if I am a Master's or Doctoral student?

Understanding resources types

Show moreWhat are prescribed and recommended books?

Show moreWhere can I find theses and dissertations?

Show moreHow do I find online journal articles?

Using electronic resources

Show moreWhat is an e-reserve?

Show moreHow do I access e-reserve materials?

Show moreI found an article on the web and it doesn't have full text, now what?

Show moreWhat is an e-journal?

Show moreWhat is an e-book?

Show moreHow do I find e-books?

Suggesting purchases

Show moreCan I ask the Library to purchase a particular book / publication or to subscribe to a particular journal / database? What procedure do I need to follow?

Exam papers

Show moreDoes the library keep old exam papers?

Students with disabilities

Show moreWhat services does the library provide to students with special needs?