Frequently asked questions

Information about the Library

Where can I find the nearest Unisa Library?

What are library hours?


How do I become a member?

Who can apply for Special membership?

How do I get admission to the library?

How much does it cost to use the Library?

I have lost my student card / Library access card. What should I do?

Internet access

How do I access library electronic resources and services when I am off-campus?

Is wireless internet access available in the Library?

Borrowing and requesting / Methods of requesting Library material

Who may borrow or request Library material?

I am looking for a book in the Library, what do I do?

How do I borrow books?

How many books can I borrow?

Does the Library have prescribed books?

Help, I can't find the books on the shelf

Do I have to go to the Library to take out books?

My postal address has changed. What should I do?

Are there items I may not borrow from the Library?

How long does it take for material to reach me?

Can I submit an ILL request electronically?

Renewing Library material

What is a 'hold'?

What does it mean when a book is recalled?

Can I renew Library material?

How do I renew books?

Returning Library material

How do I return Library material?

Where are the courier points?

Computing (Digital resources)

Can I use my laptop in the Library

Is wireless Internet access available in the library?

Can I use the Library's computer to do my assignment?

Are there photocopiers in the Library and how much will it cost to use them?

Research support

Where can I do research in the main Library?

How do I know what kind of resource to use?

How do I know which web sources are reliable?

What is plagiarism?

Who can assist me if I am a Master's or Doctoral student?

Understanding resources types

What are prescribed and recommended books?

Where can I find theses and dissertations?

How do I find online journal articles?

Using electronic resources

What is an e-reserve?

How do I access e-reserve materials?

I found an article on the web and it doesn't have full text, now what?

What is an e-journal?

What is an e-book?

How do I find e-books?

Suggesting purchases

Can I ask the Library to purchase a particular book / publication or to subscribe to a particular journal / database? What procedure do I need to follow?

Exam papers

Does the library keep old exam papers?

Students with disabilities

What services does the library provide to students with special needs?

Top BackHome